Failed operations

How to proceed with a failed payment

If your payment failed, you can either try with a different browser or payment method, or use another email address on the payment detail page. If your payment is still not processed after testing these solutions, contact us.

How to proceed with a successful payment with unactivated plan

If you made a payment, but your plan has not been activated yet, it is probable that the transaction is still being processed. Payments may take between 2 to 4 working days to clear. Afterwards, your plan will be activated automatically. If after this period the service is not available,contact us.

How to proceed with a successful payment with unactivated plan

If your MFC monthly plan is not automatically renewed, first access our official website and cancel the auto-renewal. Then, purchase the MFC monthly plan again manually. The automatic renewal will then be activated the following month. Or simply upgrade to a yearly plan and save more money. Check out all our plans here.