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How to request a refund

As stated in our Terms of Use, plan fees are non-refundable, unless the service cannot be accessed on our account. In order to ask for a reimbursement due to an application problem, send us a picture of the issue with a description of what happened to offer you the necessary support and follow up your request.

How to cancel your auto-renewal subscription

If you are having any issues with MFC, you can always check our Help Center or contact our Customer Service team. If you still wish to cancel your auto-renewal, follow the steps below.

FROM OUR WEBSITE
  1. Access our official website
  2. Go to “Profile”
  3. Under the description of your current plan, you will find the option to cancel your subscription
FROM YOUR SMARTPHONE
  1. Go to your profile
  2. Access “Online payment”
  3. Click on the “☰” icon
  4. Go to “Profile”
  5. Under the description of your current plan, you will find the option to cancel your subscription
FROM YOUR TV BOX
  1. Access “Subscription”
  2. Go to “Orders”
  3. Scan the QR with your smartphone
  4. Under the description of your current plan, you will find the option to cancel your subscription

How to proceed with a failed auto-renewal

If your MFC plan is not automatically renewed even while having a saved and activated credit card, first access our official website and cancel the auto-renewal. Then, purchase your MFC plan again manually. The automatic renewal will then be activated to renew your plan once it expires. Check out all our plans here.


Related questions

Why did the price of my plan change?

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Cancellations

Recharges and discounts

Failed operations

How to pay in installments

What is a recharge code

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