Home 9 Help 9 Troubleshooting Troubleshooting The app updated to Eppi Cinema and I’m not in Brazil The app closes unexpectedly The website is not available in my country The service is not available in my region 404 error All content is not connected A specific content is not connected How to report an error Pictures do not load Slow running app Fake app Green screen Insufficient storage Can’t find URL resources How to request subtitles or audio Related Subjects Basic Guide Account management Cloud Managment Using My Family Cinema Troubleshooting Payment & subscriptions