With usage and time, it is normal that the available device memory decreases. If this is the case, we suggest you delete the APP data as follows. This procedure will solve the error, without deleting any information, such as history and favorites:
- Close the APP and go to the device settings.
- Click on Apps > My Family Cinema > Clear data.
- Finally, reboot the device and wifi. If you have a TV box, unplug it from the power supply for a few seconds, then plug it in again.