How to upgrade a plan

How to install the APP If you already have an MFC valid plan, you can upgrade it to our Duo or Family plan anytime you want from our official website or directly from the app. Our system will automatically calculate the difference between your current and new plan....

How to acquire or renew a plan

How to acquire or renew a plan You can acquire an MFC plan from our official website or directly from the app. FROM OUR WEBSITE Acces www.myfamilycinema.com and click on “Log in”. Select the plan you want. Choose the currency you prefer. Complete the information...

Cancellations

Failed operations How to request a refund As stated in our Terms of Use, plan fees are non-refundable, unless the service cannot be accessed on our account. In order to ask for a reimbursement due to an application problem, send us a picture of the issue with a...

Recharges and discounts

Recharges and discounts How to use a recharge code You can renew your MFC service with a recharge code directly on the app. Go to the payment section and click on the recharge button. Then, enter the 16-digit code and click on “Recharge” to finish the process. If the...

Failed operations

Failed operations How to proceed with a failed payment If your payment failed, you can either try with a different browser or payment method, or use another email address on the payment detail page. If your payment is still not processed after testing these solutions,...