Report an error

Report an error ON YOUR SMARTPHONE You can either complete the following form or, when in playing mode, click on “?” on your smartphone. Choose between playback and subtitle issues and select the option that best describes your situation. If you cannot find a suitable...

How to request audio

How to request audio MFC is not responsible for content uploading. It is the users who synchronize their personal clouds to the platform. Since we provide a worldwide service, users generally add their personal clouds with content in its original language. Thus, you...

How to request subtitles

How to request subtitles If you want to request a missing subtitle, you can complete the following form. . The subtitling service is currently provided only for original audio sources, since dubbed audio sources can be enjoyed without subtitles. Thus, if a certain...

How to use My Family Cinema mobile

How to use My Family Cinema mobile How to use touch screen settings On the MFC media player, you will find the following touch screen options: Drag your finger upwards/downwards over the screen’s left side to adjust brightness. Drag your finger upwards/downwards over...

How to clear the app data

How to clear the app data We highly recommend that you clear your temporary files from time to time in order to improve your device performance. This process does not erase your history, favorites or cloud.   Close the APP and go to the device settings. Click on...