All content is not connected

All content is not connected If you tried to play movies or series in My Family Cinema and all the content appears as “Not connected”, it means that you have not successfully imported your cloud into the application. Click here for more information on how to add your...

A specific content is not connected

A specific content is not connected MFC is not responsible for content uploading, nor for checking its availability. Users synchronize their personal clouds and the platform organizes its content automatically. If a movie or series appears as “Not connected”, that...

Report an error

Report an error ON YOUR SMARTPHONE You can either complete the following form or, when in playing mode, click on “?” on your smartphone. Choose between playback and subtitle issues and select the option that best describes your situation. If you cannot find a suitable...

Pictures do not load

Pictures do not load   This issue generally means there is a temporary connection problem. First, we recommend you restart your router or connect to a network cable instead of the wifi in order to achieve a more stable connection. Second, we suggest you delete...

Slow running app

Slow running app First, we recommend you restart your router or connect to a network cable instead of the wifi in order to achieve a more stable connection.   If the problem persists, we recommend you to download a VPN, such as Inf VPN or Flash VPN, that will...