Help

Plans purchased on our official website do not require a recharge code, they are automatically activated once the payment has been processed. In order to start enjoying the service right away, simply log in to the MFC APP with the same account and password you used to purchase your plan.

If you forgot your password, access our official website or the MFC APP and click on “Forgot your password?”. Once there, enter your email or phone and follow the steps. You will receive an email or SMS with a 4-digit code, copy it and finish completing the information. Bear in mind that messages may arrive at your spam folder.

Bear in mind that free trials can be accessed just once per device. If you log in to a device that has already enjoyed the free trial service, you won’t have access to the benefit again. Additionally, if your device came with a free trial period, you will not be able to enjoy the benefit again, not even when you create a new account.

To enjoy your content, you first need to add your personal cloud to the platform. It’s super easy!

ON YOUR SMARTPHONE OR TABLET

1. Open the app and go to the cloud icon.
2. Click on “+ Add cloud”.
3. Select the option “Add from internet”.
4. Click on one of the buttons to enter our forum and read about other users’ experiences. 

Clouds are updated automatically, and don’t worry, you won’t download anything harmful to your device.

ON YOUR TV

1. Open the app and go to “My cloud”.
2. Click on “+ Add cloud” to import your content.
3. Select the option “Add from internet”.
4. Click on one of the buttons to enter our forum and read about other users’ experiences. 

Clouds are updated automatically, and don’t worry, you won’t download anything harmful to your device.

Still have questions? Fill out this form to get help!